Mobile Solutions Specialist — Customer & Tech Support

T-Mobile

Phoenix (AZ)

On-site

USD 25,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Disability insurance

Job summary

At T-Mobile, this role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions.

The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a

Qualifications

High School Diploma/GED (Required).
6 months of customer service and/or sales experience in a Retail environment (Preferred).

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
Also responsible for other duties/projects as assigned by business management as needed