Mobile Solutions Specialist: Customer Tech & Sales

T-MOBILE USA, Inc.; Phoenix (AZ); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

commuter and transit programs

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with device and service solutions in a fast-paced environment.

You will use digital tools to demonstrate network coverage, complete training, and build customer relationships to deliver a seamless experience for shoppers across products and plans.

The role offers hourly pay with training pay, potential incentives, and access to comprehensive benefits and stock programs.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with device and service solutions in a fast-paced environment.

You will use digital tools to demonstrate network coverage, complete training, and build customer relationships to deliver a seamless experience for shoppers across products and plans.

The role offers hourly pay with training pay, potential incentives, and access to comprehensive benefits and stock programs.