Mobile Solutions Specialist – Customer Experience

T-MOBILE USA, Inc.; Short Hills (NJ); On-site; USD 28,000 - 32,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers and guide them toward the best device and service solutions in a fast-paced store environment.

The role emphasizes customer service excellence, product knowledge, and effective use of digital tools to showcase network coverage and services. Training and growth opportunities are highlighted, with a focus on teamwork and delivering an outstanding customer experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers and guide them toward the best device and service solutions in a fast-paced store environment.

The role emphasizes customer service excellence, product knowledge, and effective use of digital tools to showcase network coverage and services. Training and growth opportunities are highlighted, with a focus on teamwork and delivering an outstanding customer experience.