Mobile Solutions Specialist

tmobile; DeFuniak Springs (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Annual Holidays

Parental Leave

Home Internet Discount

Pet Insurance

Commuter Benefits

Job summary

At T-Mobile, the Mobile Associate role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

This position emphasizes customer interaction, use of digital tools, and service plan recommendations. You will collaborate across channels to deliver a seamless experience while advancing your selling and technical skills.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

At T-Mobile, the Mobile Associate role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

This position emphasizes customer interaction, use of digital tools, and service plan recommendations. You will collaborate across channels to deliver a seamless experience while advancing your selling and technical skills.