Mobile Solutions Specialist

T-Mobile; Folsom (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Discounts on mobile service

Job summary

T-Mobile is hiring for a Retail Associate to assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Required is a High School diploma plus at least 6 months in customer service or sales. The role emphasizes customer interaction, digital tool use, and teamwork to enhance the shopping experience.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Engaging people

Multitasking

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Associate to assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Required is a High School diploma plus at least 6 months in customer service or sales. The role emphasizes customer interaction, digital tool use, and teamwork to enhance the shopping experience.