Mobile Solutions Specialist

T-Mobile; DeKalb (IL); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Stock grants

Paid time off and holidays

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. offers a comprehensive Total Rewards package with competitive base pay and a rich benefits program. This role supports retail operations, helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools. Responsibilities include delivering personalized technology solutions, collaborating with teammates, and completing training to

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. offers a comprehensive Total Rewards package with competitive base pay and a rich benefits program. This role supports retail operations, helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools. Responsibilities include delivering personalized technology solutions, collaborating with teammates, and completing training to