Mobile Solutions Specialist

T-MOBILE USA, Inc.; North Ontario (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring a retail associate to engage customers and guide them to the right devices and services in a fast-paced environment. You will build proficiency in customer service and sales, using digital tools to demonstrate coverage and benefits.

The role emphasizes training, teamwork, and delivering a seamless customer experience. Eligible employees receive competitive hourly pay, training pay, stock grants, ESPP, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and engage customers effectively.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete training to build knowledge of products, systems, and processes for effective customer support.
• Engage customers by exploring needs and providing demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a retail associate to engage customers and guide them to the right devices and services in a fast-paced environment. You will build proficiency in customer service and sales, using digital tools to demonstrate coverage and benefits.

The role emphasizes training, teamwork, and delivering a seamless customer experience. Eligible employees receive competitive hourly pay, training pay, stock grants, ESPP, and a comprehensive benefits package.