Mobile Solutions Specialist

T-Mobile; Pontiac (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey. As part of the role, you will complete required training, work with colleagues across channels to ensure a seamless experience, and focus on customer satisfaction and loyalty.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey. As part of the role, you will complete required training, work with colleagues across channels to ensure a seamless experience, and focus on customer satisfaction and loyalty.