Mobile Solutions Specialist

T-Mobile; Houston (TX); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Parental leave

Family building benefits

Discounts

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by engaging customers and guiding technology/service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, while learning digital tools and driving service plan recommendations.

The role includes on-the-job training, stock grants, stock purchases, and strong benefits to support career growth—welcome to the Un-carrier team.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Must be 18 years of age and legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Problem Solving

Multitasking

18+ years old

US work authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by engaging customers and guiding technology/service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, while learning digital tools and driving service plan recommendations.

The role includes on-the-job training, stock grants, stock purchases, and strong benefits to support career growth—welcome to the Un-carrier team.