Mobile Solutions Specialist

T-MOBILE USA, Inc.; Orange (CT); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Customer Service and Sales Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and proficiency in product knowledge. Benefits include base pay and stock opportunities.

Qualifications

• Change agility and communication are essential for handling dynamic customer needs.
• Strong customer service, problem solving, and sales skills are required.
• Ability to work in a fast-paced retail environment and collaborate across channels.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Customer Service and Sales Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and proficiency in product knowledge. Benefits include base pay and stock opportunities.