Mobile Retail Specialist

T-Mobile; Overland Park (KS); On-site; USD 25,000 - 32,000; Full time

Job summary

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

Responsibilities include delivering personalized technology solutions, using digital tools to highlight plans, and collaborating across channels to ensure a seamless experience.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

At least 18 years of age

Legally authorized to work in United S

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

Responsibilities include delivering personalized technology solutions, using digital tools to highlight plans, and collaborating across channels to ensure a seamless experience.