Mobile Solutions & Sales Associate

T-Mobile US Inc.; New York (NY); Presencial; USD 24.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

401(k) with company match

Employee stock purchase plan

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service choices in a fast-paced store environment. You will build product knowledge, demonstrate features, and support customers across their shopping journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with training opportunities and a comprehensive benefits package in a people-focused culture.

Formación

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a Retail environment preferred.
• Strong communication and problem-solving skills to assist customers.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service choices in a fast-paced store environment. You will build product knowledge, demonstrate features, and support customers across their shopping journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with training opportunities and a comprehensive benefits package in a people-focused culture.