Mobile Sales & Tech Solutions Associate

T-MOBILE USA, Inc.; La Mesa (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Stock grants

Paid time off

Paid holidays

Employee stock purchase plan

Parental leave

Mobile discounts

Transit benefits

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to assist customers in a fast-paced environment by understanding needs and recommending technology and service solutions.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, using digital tools to enhance engagement. Role emphasizes customer interaction, problem solving, and collaboration across channels.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to assist customers in a fast-paced environment by understanding needs and recommending technology and service solutions.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, using digital tools to enhance engagement. Role emphasizes customer interaction, problem solving, and collaboration across channels.