Mobile Solutions Expert - In-Store Wireless Sales

T-Mobile; Michigan; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays (4 weeks/yr for FT)

Parental leave

Tuition assistance

College coaching

Mobile service discounts

Home internet discounts

Transit programs

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to join our Retail Team at National Sales partner locations. You will engage customers, educate them on wireless solutions, and promote self-serve tools while meeting sales and service standards.

You will participate in training, carry out onboarding processes, and collaborate with nearby stores to ensure a seamless customer experience. Excellent communication and customer-service mindset are essential.

Qualifications

• Coaching (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Techniques (Required)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Identify customer needs and demonstrate value of T-Mobile products and services.
• Complete training on store experience, products, processes, and resources; ensure Customer Ready status.
• Provide exceptional service, build rapport and loyalty, and drive sales activity.
• Collaborate with leadership and nearby stores to support the customer experience from setup to device support.

Skills

Coaching

Communication

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to join our Retail Team at National Sales partner locations. You will engage customers, educate them on wireless solutions, and promote self-serve tools while meeting sales and service standards.

You will participate in training, carry out onboarding processes, and collaborate with nearby stores to ensure a seamless customer experience. Excellent communication and customer-service mindset are essential.