Mobile Solutions & Customer Experience Associate

T-Mobile; Springdale (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Job summary

T-Mobile is hiring Mobile Associates to energize our National Sales partner locations and engage customers in a fast-paced retail setting. You will educate, demonstrate, and recommend wireless solutions while building relationships and driving sales performance.

Expected to learn the in-store experience, stay up-to-date on current promotions, and work with nearby stores for onboarding. This role offers base pay with training pay, a strong benefits package, and opportunities for advancement.”—

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

18+ years old

Education

High School Diploma/GED

6 months of customer service or sales experience

Job description

T-Mobile is hiring Mobile Associates to energize our National Sales partner locations and engage customers in a fast-paced retail setting. You will educate, demonstrate, and recommend wireless solutions while building relationships and driving sales performance.

Expected to learn the in-store experience, stay up-to-date on current promotions, and work with nearby stores for onboarding. This role offers base pay with training pay, a strong benefits package, and opportunities for advancement.”—