Mobile Retail Sales Specialist — Tech Solutions

T-Mobile US Inc.; Carriage House Estates (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off & holidays

Parental & family leave

Tuition assistance

Discounts on mobile service & home-in

Job summary

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced store.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and digital tools. The role measures success by customer satisfaction, product knowledge proficiency, and effective use of digital resources, contributing to strong customer

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Strong communication, customer service, and sales skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced store.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and digital tools. The role measures success by customer satisfaction, product knowledge proficiency, and effective use of digital resources, contributing to strong customer