Mobile Expert: Training Pay, Incentives & Stock Grants

T-Mobile; Tampa (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Paid time off

Stock-based incentive programs

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey in a fast-paced store environment.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey in a fast-paced store environment.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to customer satisfaction and loyalty.