In-Store Tech & Service Specialist

T-Mobile; Birmingham (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k) plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and proficiency in product knowledge.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Team collaboration

Problem solving

US work authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and proficiency in product knowledge.