Mobile Solutions Associate: Fast-Paced Retail Expert

T-MOBILE USA, Inc.; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Stock grants for all employees

Job summary

T-Mobile USA, Inc. is seeking Store-in-Store Mobile Associates to be the face of our Un-carrier experience inside a warehouse/club kiosk. You will educate, demonstrate, and recommend solutions while delivering energy, passion, and expertise to every customer interaction.

This role thrives in a high-traffic setting as you educate customers, attract referrals, and help customers stay connected to what matters most.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience preferred.
• Ability to work in a high-traffic retail environment.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Complete training on store-in-store processes and continuously improve skills.
• Build rapport, drive sales, and follow up with customers and referrals.

Skills

Communication

Leadership

Customer Satisfaction Management

Sales Techniques

Customer Service

Customer Engagement

Relationship Building

Customer Education

Sales

Customer Communications

Product Knowledge

Customer Referrals

Sales Prospecting

Consultative Selling

Coaching

Customer Needs Identification

Education

High School Diploma / GED

Job description

T-Mobile USA, Inc. is seeking Store-in-Store Mobile Associates to be the face of our Un-carrier experience inside a warehouse/club kiosk. You will educate, demonstrate, and recommend solutions while delivering energy, passion, and expertise to every customer interaction.

This role thrives in a high-traffic setting as you educate customers, attract referrals, and help customers stay connected to what matters most.