Mobile Solutions Advocate — Stock Grants & Growth

T-Mobile

Texarkana (TX)

On-site

USD 42,000 - 54,000

Full time

10 days ago

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Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Parental Leave

Family Benefits

Back-up Care

Tuition Assistance

Disability Insurance

Life Insurance

Commuter Discounts

Mobile Service Discounts

Job summary

T-Mobile is seeking a Mobile Associate to energize National Sales partner locations, delivering exceptional in-store experiences and guidance on solutions. You will engage customers, showcase features, and drive sales in a fast-paced retail setting.

The role emphasizes learning product knowledge, using digital tools, and building lasting customer relationships. Eligible candidates must be 18+, legally authorized to work in the United States, and ready for training and progression within the team.

Qualifications

Coaching (Required).
Communication (Required).
Consultative Selling (Required).
Customer Communications (Required).
Customer Education (Required).
Customer Engagement (Required).
Customer Needs Identification (Required).
Customer Referrals (Required).
Customer Satisfaction Management (Required).
Customer Service (Required).
Leadership (Required).
Product Knowledge (Required).
Relationship Building (Required).
Sales (Required).
Sales Prospecting (Required).
Sales Techniques (Required).
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.