Mobile Solutions Advocate — Grow, Learn, Sell

T-Mobile US Inc.; California; On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit discounts

Job summary

T-Mobile is hiring a Mobile Associate (MA) to be a brand ambassador, delivering personalized technology solutions and building strong customer relationships in a fast-paced retail environment.

The role emphasizes learning and growth, with on-the-job training, pathways to Mobile Expert, and benefits including stock grants, 401(k), and tuition assistance where applicable. You’ll join a culture that values energy and customer focus.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Change Agility

Multitasking

Teamwork Orientation

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate (MA) to be a brand ambassador, delivering personalized technology solutions and building strong customer relationships in a fast-paced retail environment.

The role emphasizes learning and growth, with on-the-job training, pathways to Mobile Expert, and benefits including stock grants, 401(k), and tuition assistance where applicable. You’ll join a culture that values energy and customer focus.