Mobile Service Performance Coach — Drive Dealership Growth

MSX International; Chicago (IL); On-site; USD 50,000 - 78,000; Full time

Job summary

MSX International is seeking an Automotive Mobile Service & Performance Coach in a field-based role with up to 80% travel. The position focuses on helping dealership customers improve mobile service operations, profitability, and customer satisfaction.

You will work as a trusted advisor, delivering classroom, virtual, and on-site training, while coaching leaders and technicians to optimize scheduling, routing, and performance across the fixed operations spectrum.

Qualifications

• 3+ years of customer-facing automotive industry experience.
• Experience in service operations, fixed operations, aftersales, or retail automotive.
• Strong coaching, training, presentation, and communication skills.
• Proficiency with Microsoft Office and business reporting tools.

Responsibilities

• Partner with dealership leadership to improve performance and profitability.
• Analyze KPIs and identify opportunities for revenue growth and operational improvements.
• Develop and support business plans focused on customer retention and fixed operations success.
• Deliver classroom, virtual, and on-site training programs.
• Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.

Skills

Coaching

Training

Communication

Analytical

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Reporting tools

Job description

MSX International is seeking an Automotive Mobile Service & Performance Coach in a field-based role with up to 80% travel. The position focuses on helping dealership customers improve mobile service operations, profitability, and customer satisfaction.

You will work as a trusted advisor, delivering classroom, virtual, and on-site training, while coaching leaders and technicians to optimize scheduling, routing, and performance across the fixed operations spectrum.