Mobile Service Coordinator: Repairs, Dispatch & Customer Care

Rush-Enterprises; Boise (ID); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Employee stock purchase program

Performance-based incentives

Training and development

Job summary

Rush Truck Centers is seeking a Mobile Service Advisor in Boise, Idaho to coordinate customer repairs on a mobile service basis. You will work closely with mobile service technicians to ensure customer needs are met and repairs are completed efficiently.

Responsibilities include creating repair orders, communicating estimates, obtaining authorizations, and arranging payment. The role requires strong interpersonal skills, punctuality, and proficiency with dealer software.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of related experience or training; or equivalent combination.
• Strong interpersonal and communication skills essential.
• Maintain safety rules and a safe work environment.
• Proficient with PC and dealer operations software.
• Punctual and reliable.

Responsibilities

• Create repair orders in the business system per mobile technicians and customer needs.
• Review repair orders to ensure work is completed and add any needed authorizations.
• Maintain work in process repair orders until completion and contact customer for payment.
• Coordinate with mobile technicians; inform customers of changes in estimates or time and obtain authorizations.
• Handle inbound inquiries about work; dispatch technicians to customer locations.
• Establish customer payment method and obtain credit approval if needed.

Skills

Interpersonal and communication skills

Customer satisfaction (CSI)

Safety awareness

PC skills / dealer software

Punctuality

Education

High School Diploma / GED

Job description

Rush Truck Centers is seeking a Mobile Service Advisor in Boise, Idaho to coordinate customer repairs on a mobile service basis. You will work closely with mobile service technicians to ensure customer needs are met and repairs are completed efficiently.

Responsibilities include creating repair orders, communicating estimates, obtaining authorizations, and arranging payment. The role requires strong interpersonal skills, punctuality, and proficiency with dealer software.