Mobile Sales Specialist — Tech Solutions

T-Mobile; Winston-Salem (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical/dental/vision insurance

Job summary

T-Mobile in Winston-Salem, NC is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with on-the-job training pay and a path to Mobile Expert.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Winston-Salem, NC is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with on-the-job training pay and a path to Mobile Expert.