Mobile Sales Specialist - Tech & Customer Delight

T-Mobile US Inc.; Liberal (KS); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers in retail settings, build product knowledge, and guide technology and service choices. The role emphasizes delivering personalized solutions and assisting customers across their shopping journey.

The position focuses on customer interaction, digital tool usage, and collaboration with colleagues to ensure a seamless experience. Training is provided with a path to advancement, and compensation includes base pay plus incentives

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers in retail settings, build product knowledge, and guide technology and service choices. The role emphasizes delivering personalized solutions and assisting customers across their shopping journey.

The position focuses on customer interaction, digital tool usage, and collaboration with colleagues to ensure a seamless experience. Training is provided with a path to advancement, and compensation includes base pay plus incentives