Mobile Sales & Tech Specialist

T-Mobile US Inc.; Wichita (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Job summary

T-Mobile US Inc. seeks a motivated associate to assist customers in-store, explain technology and service options, and guide them through their shopping journey.

You will learn retail processes, use digital tools to compare plans and features, and collaborate with team members to ensure a smooth customer experience. The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced environment, with opportunities to grow within the company and access comprehensive

Qualifications

• Proven ability to assist customers with technology and service needs.
• Strong communication and problem-solving skills in a fast-paced retail setting.
• Familiarity with digital tools to demonstrate plans, coverage, and features.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile US Inc. seeks a motivated associate to assist customers in-store, explain technology and service options, and guide them through their shopping journey.

You will learn retail processes, use digital tools to compare plans and features, and collaborate with team members to ensure a smooth customer experience. The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced environment, with opportunities to grow within the company and access comprehensive