Mobile Sales Specialist — Customer-First Tech Expert

T-Mobile US Inc.; Town of Cheektowaga (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Paid holidays

Healthcare benefits

Employee discounts

Job summary

At T-Mobile US, Inc. we invest in you and offer a Total Rewards package including base salary, stock grants, ESPP, and 401(k). The role focuses on customer interactions, helping customers with technology and service needs in a fast-paced retail setting.

Develop product knowledge, demonstrate solutions, and guide customers through their shopping journey. Training pay and performance incentives are part of the compensation, with a strong emphasis on customer satisfaction and teamwork.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile US, Inc. we invest in you and offer a Total Rewards package including base salary, stock grants, ESPP, and 401(k). The role focuses on customer interactions, helping customers with technology and service needs in a fast-paced retail setting.

Develop product knowledge, demonstrate solutions, and guide customers through their shopping journey. Training pay and performance incentives are part of the compensation, with a strong emphasis on customer satisfaction and teamwork.