Mobile Sales & Service Specialist

T-Mobile; Fayetteville (WV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Employee stock grants

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail environment and guide them through technology and service choices.

You will build product knowledge, demonstrate network capabilities and service plans, and support customers throughout their shopping journey, with training provided to stay current on wireless innovations. This role emphasizes customer satisfaction and teamwork, with opportunities for growth and benefits.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail environment and guide them through technology and service choices.

You will build product knowledge, demonstrate network capabilities and service plans, and support customers throughout their shopping journey, with training provided to stay current on wireless innovations. This role emphasizes customer satisfaction and teamwork, with opportunities for growth and benefits.