Mobile Sales Pro — Tech Solutions & Customer Delight

T-Mobile USA; Napa (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

College coaching

Disability insurance

Commuter benefits

Job summary

T-Mobile USA is hiring Mobile Associates to assist customers in a fast-paced retail environment, building product knowledge, demonstrating technology, and guiding service plan decisions. This role emphasizes responsive service and active engagement with shoppers.

You will train on store processes, collaborate with colleagues, and use digital tools to showcase coverage and features while delivering personalized solutions. This position offers competitive pay and strong growth opportunities.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Digital tools

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring Mobile Associates to assist customers in a fast-paced retail environment, building product knowledge, demonstrating technology, and guiding service plan decisions. This role emphasizes responsive service and active engagement with shoppers.

You will train on store processes, collaborate with colleagues, and use digital tools to showcase coverage and features while delivering personalized solutions. This position offers competitive pay and strong growth opportunities.