Mobile Sales Pro: Tech Solutions & Customer Impact

T-MOBILE USA, Inc.; Marshalltown (IA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Stock purchase plan

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

We offer competitive base pay, training pay and an annual stock grant, with eligible benefits and career growth opportunities. Training completes within 90 days, after which performance incentives may apply.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Provide personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage and plan features.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Support other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

We offer competitive base pay, training pay and an annual stock grant, with eligible benefits and career growth opportunities. Training completes within 90 days, after which performance incentives may apply.