Mobile Sales Pro — Tech & Customer Experience

T-Mobile USA; San Antonio (TX); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401(k)

Stock grants

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Descripción de la vacante

T-Mobile USA is hiring for a Retail Associate to engage customers, explain technology options, and recommend service plans. You will build product knowledge, use digital tools to illustrate coverage and features, and guide customers through their shopping journey in a busy retail environment.

The role emphasizes customer interaction, learning retail processes, and contributing to a seamless experience across channels.

Formación

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Willingness to learn and adapt in a fast-paced sales setting.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Customer service

Sales

Communication

Team collaboration

Digital tools

Educación

High School Diploma / GED

Descripción del empleo

T-Mobile USA is hiring for a Retail Associate to engage customers, explain technology options, and recommend service plans. You will build product knowledge, use digital tools to illustrate coverage and features, and guide customers through their shopping journey in a busy retail environment.

The role emphasizes customer interaction, learning retail processes, and contributing to a seamless experience across channels.