Mobile Sales Pro - Tech & Customer Experience

T-MOBILE USA, Inc.; Mesa (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock plan

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

Family benefits

Tuition assistance

Disability insurance

Life insurance

AD&D coverage

Mobile discounts

Internet discounts

Pet insurance

Transit benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating wireless devices, plans, and services. You will help shoppers compare options, explain coverage, and guide them through the purchase journey with a focus on satisfaction and loyalty.

Training is provided to deepen knowledge of products, systems, and processes. This role offers benefits and on-the-job growth, with a compensation package that aligns with the company’s total

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating wireless devices, plans, and services. You will help shoppers compare options, explain coverage, and guide them through the purchase journey with a focus on satisfaction and loyalty.

Training is provided to deepen knowledge of products, systems, and processes. This role offers benefits and on-the-job growth, with a compensation package that aligns with the company’s total