Mobile Sales Pro: Growth, Stock & Benefits

T-Mobile US Inc.; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k) Plan

Medical, dental and vision insurance

Paid time off & paid holidays

Parental/family leave & family support

Job summary

T-Mobile US Inc. in Dallas is hiring Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, emphasizing strong customer relationships and loyalty.

The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile US Inc. in Dallas is hiring Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, emphasizing strong customer relationships and loyalty.

The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.