Mobile Sales Pro - Elevate Tech & Customer Experience

T-MOBILE USA, Inc.; Warwick (RI); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and assist shoppers throughout their journey in a fast-paced store environment.

You will build product knowledge, use digital tools to explain plans and features, and deliver personalized service. Success is measured by customer satisfaction and knowledge proficiency, with comprehensive training and an inclusive benefits package.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• You must be at least 18 years old and legally eligible to work in the United States.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and assist shoppers throughout their journey in a fast-paced store environment.

You will build product knowledge, use digital tools to explain plans and features, and deliver personalized service. Success is measured by customer satisfaction and knowledge proficiency, with comprehensive training and an inclusive benefits package.