Mobile Sales Pro: Elevate Tech & Customer Care

T-Mobile; DeKalb (IL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Back-up care

Disability insurance

Job summary

T-Mobile is hiring for a Retail Associate in the United States. You will deliver personalized technology and service solutions, demonstrate plans and devices, and complete training to stay current with wireless innovations.

You will collaborate across teams to ensure a seamless customer experience while growing product knowledge and selling skills. The role requires a high school diploma and customer service experience; a base pay of $19.50–$20.00 hourly with training pay is offered, plus

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Proven ability to communicate effectively and solve customer problems.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Associate in the United States. You will deliver personalized technology and service solutions, demonstrate plans and devices, and complete training to stay current with wireless innovations.

You will collaborate across teams to ensure a seamless customer experience while growing product knowledge and selling skills. The role requires a high school diploma and customer service experience; a base pay of $19.50–$20.00 hourly with training pay is offered, plus