Mobile Sales Pro: Connect Customers with Tech Solutions

T-MOBILE USA, Inc.; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical/dental/vision insurance

Paid time off

Paid holidays

Parental & family leave

Tuition assistance

Commuter benefits

Discounts

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will use digital tools to demonstrate network coverage and product benefits, build relationships, and complete training to stay up-to-date on offerings. This role offers a competitive base pay, on-the-job training with $5 training pay, potential annual incentive targets, stock grants, and a comprehensive benefits package including

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will use digital tools to demonstrate network coverage and product benefits, build relationships, and complete training to stay up-to-date on offerings. This role offers a competitive base pay, on-the-job training with $5 training pay, potential annual incentive targets, stock grants, and a comprehensive benefits package including