Mobile Sales Pro: Deliver Tech Solutions & Great Service

T-Mobile; Georgetown (DE); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

commuter and transit programs

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to deliver personalized technology and service solutions, using digital tools to explain plans and features. The role emphasizes customer service, teamwork, and collaboration across channels.

Successful candidates will complete required training and contribute to a seamless customer experience. Benefits include medical/dental/vision, 401(k), stock grants, and annual incentive opportunities, with a strong focus on employee growth and development.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Strong communication and problem-solving skills are essential.
• Ability to multitask and work well in a team environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

6 months of customer service or sales experience

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to deliver personalized technology and service solutions, using digital tools to explain plans and features. The role emphasizes customer service, teamwork, and collaboration across channels.

Successful candidates will complete required training and contribute to a seamless customer experience. Benefits include medical/dental/vision, 401(k), stock grants, and annual incentive opportunities, with a strong focus on employee growth and development.