Mobile Sales & Customer Experience Pro

T-MOBILE USA, Inc.; Cairo (GA); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Annual stock grant

Employee stock purchase plan

401(k) matching

Paid time off

Paid holidays

Medical/dental/vision insurance

Flexible spending account

Employee discounts

Résumé du poste

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail setting, building product knowledge, and guiding shoppers through their technology and service choices.

The role emphasizes responsive customer service, training in digital tools, and collaboration across teams to ensure a smooth shopping experience. Competitive pay and comprehensive benefits are provided.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail environment preferred.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formation

High School Diploma/GED

Description du poste

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail setting, building product knowledge, and guiding shoppers through their technology and service choices.

The role emphasizes responsive customer service, training in digital tools, and collaboration across teams to ensure a smooth shopping experience. Competitive pay and comprehensive benefits are provided.