Mobile Retail Sales Pro | Training Pay & Stock Grants

T-MOBILE USA, Inc.; Mooresville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Health insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and help them with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role focuses on developing skills in customer interaction, using digital tools, and recommending service plans. Applicants must be 18+, legally eligible to work in the United States, and ready to participate in ongoing training.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail setting.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and help them with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role focuses on developing skills in customer interaction, using digital tools, and recommending service plans. Applicants must be 18+, legally eligible to work in the United States, and ready to participate in ongoing training.