Mobile Sales Associate — Tech Solutions & Stock Grants

T-Mobile; West Sacramento (CA); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Success is measured by customer satisfaction and effective use of digital resources. The role offers base pay of $19.50–$20/hour, on-the-job training pay, potential annual incentives, and a comprehensive benefits package including

Qualifications

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Success is measured by customer satisfaction and effective use of digital resources. The role offers base pay of $19.50–$20/hour, on-the-job training pay, potential annual incentives, and a comprehensive benefits package including