Mobile Sales & Service Associate - Tech Solutions Pro

T-MOBILE USA, Inc.; Austell (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, and help with technology and service needs in a fast-paced store environment. You will build proficiency in customer service and sales to tailor device and service solutions while using digital tools to demonstrate coverage and benefits.

Training is provided with on-the-job coaching and an incentive program. The role offers competitive pay starting at $18 per hour, with training pay and a guaranteed

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to engage customers and demonstrate products effectively.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hand-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engage customers, and help with technology and service needs in a fast-paced store environment. You will build proficiency in customer service and sales to tailor device and service solutions while using digital tools to demonstrate coverage and benefits.

Training is provided with on-the-job coaching and an incentive program. The role offers competitive pay starting at $18 per hour, with training pay and a guaranteed