Mobile Sales Associate - Tech Solutions & Growth Path

T-Mobile; Machesney Park (IL); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Flex spending account

Job summary

T-Mobile is hiring Mobile Associates in the United States. The role focuses on assisting customers with technology and service needs in a fast-paced retail setting, building product knowledge, and guiding shoppers through their journey.

You will develop skills in customer interaction, digital tools, and service plan recommendations while contributing to a positive customer experience and loyalty. Training is provided to support retail processes and wireless technologies.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates in the United States. The role focuses on assisting customers with technology and service needs in a fast-paced retail setting, building product knowledge, and guiding shoppers through their journey.

You will develop skills in customer interaction, digital tools, and service plan recommendations while contributing to a positive customer experience and loyalty. Training is provided to support retail processes and wireless technologies.