Mobile Sales Associate: Tech Demos & Customer Impact

T-Mobile; Pharr (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

College coaching

Disability insurance

AD&D coverage

Life insurance

Transit discounts

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is seeking Mobile Associates in a retail environment to engage customers, demonstrate devices and services, and build loyalty through memorable service experiences. You will learn on the job, develop product knowledge, and assist customers across online, care, and in-store channels.

The role emphasizes teamwork, proactive learning, and a passion for technology, with comprehensive benefits and opportunities for growth within the company.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world‑class customer experience and building loyalty by.
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: how our LTE network stacks up in the customer’s neighborhood.
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels to resolve issues.

Skills

Customer advocacy

Fast-paced selling

Team collaboration

Balancing customer needs

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates in a retail environment to engage customers, demonstrate devices and services, and build loyalty through memorable service experiences. You will learn on the job, develop product knowledge, and assist customers across online, care, and in-store channels.

The role emphasizes teamwork, proactive learning, and a passion for technology, with comprehensive benefits and opportunities for growth within the company.