Mobile Sales Advocate — Tech Demos & Customer Impact

tmobile; San Francisco (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical insurance

Dental insurance

Vision insurance

Job summary

At T-Mobile, Mobile Associates (MA) are brand ambassadors who engage customers in-store and online, helping them choose devices and services. This learning role trains on the job to build skills for the next level as a Mobile Expert, with hands-on demonstrations and energy for a fast-paced retail environment.

The role emphasizes customer-first service, product knowledge, and collaborative teamwork, with in-store training and pathways to growth, including stock-based incentives and a

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Passionate customer advocate with the desire to connect and have fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.

Responsibilities

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
• Approaching service and sales needs with composure, integrity and compassion.
• How our coverage stacks up in our customer's neighborhood, providing a fast LTE network.
• Why T-Mobile plans let customers live unlimited, stay connected and go further.
• Completes training on in-store experience, new skills and processes, knowledge of systems and resources.
• Makes the most of their time on shift, learning about innovations in wireless and technology.
• Collectively own the customer experience and resolve issues, creating a seamless environment.
• Identify and hand off small business leads.
• Support team initiatives and create an inclusive environment

Skills

Customer service experience

Sales experience

In-store demonstrations

Communication skills

Teamwork

Education

High School Diploma/GED

Job description

At T-Mobile, Mobile Associates (MA) are brand ambassadors who engage customers in-store and online, helping them choose devices and services. This learning role trains on the job to build skills for the next level as a Mobile Expert, with hands-on demonstrations and energy for a fast-paced retail environment.

The role emphasizes customer-first service, product knowledge, and collaborative teamwork, with in-store training and pathways to growth, including stock-based incentives and a