Mobile Sales Associate: Growth, Stock & Benefits

T-Mobile; Pensacola (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to serve as brand ambassadors in a retail setting, helping customers with shopping journeys online and in store. You will demonstrate devices, tailor solutions, and deepen relationships, building expertise with new products while delivering excellent service daily.

The role emphasizes learning and growth, with incentives and benefits supporting career development in a dynamic, equal‑opportunity environment. Prior retail experience is valued.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• High School Diploma/GED (Required).
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• Establishes relationships with and partners with T‑Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to serve as brand ambassadors in a retail setting, helping customers with shopping journeys online and in store. You will demonstrate devices, tailor solutions, and deepen relationships, building expertise with new products while delivering excellent service daily.

The role emphasizes learning and growth, with incentives and benefits supporting career development in a dynamic, equal‑opportunity environment. Prior retail experience is valued.