Mobile Retail Tech & Customer Experience Specialist

Comcast Corporation; Wheaton (IL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Benefits

Commission eligibility

Job summary

Comcast Corporation is hiring a Xfinity Mobile Retail Service Associate in Wheaton, IL. You will support store operations, perform mobile activations, educate customers, and assist with troubleshooting and account security while helping to drive upsell opportunities.

The role emphasizes customer service, teamwork, and adherence to Comcast standards. This full-time position requires a high school diploma and offers base pay with potential bonuses; benefits are described in the posting.

Qualifications

• High School Diploma / GED (Required).
• Experience with mobile devices or retail sales preferred.
• Ability to learn Comcast products and digital tools.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot basic device and account issues.
• Manage on-demand deliveries and upsell accessories.
• Maintain store cleanliness and visual standards.
• Support quick device swaps and express transactions.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Corporation is hiring a Xfinity Mobile Retail Service Associate in Wheaton, IL. You will support store operations, perform mobile activations, educate customers, and assist with troubleshooting and account security while helping to drive upsell opportunities.

The role emphasizes customer service, teamwork, and adherence to Comcast standards. This full-time position requires a high school diploma and offers base pay with potential bonuses; benefits are described in the posting.