Mobile Tech Concierge & Activations Specialist

Comcast Corporation; Illinois; Hybrid; USD 23,000 - 26,000; Full time

Job summary

Comcast Forsyth, IL (Xfinity Mobile) is hiring a Retail Service Associate to support the store team with mobile activations, education, and troubleshooting, while helping with operational tasks to maintain a clean, efficient environment. You will assist customers with device setup, account security, returns, and upsell opportunities.

Base pay starts around $17.05 per hour with potential bonuses; previous retail or tech customer experience is beneficial.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer-service skills.
• Basic technical knowledge and comfort with devices.

Responsibilities

• Activate mobile devices and educate customers on setup and features.
• Troubleshoot device issues and assist with account security.
• Assist with in-store operations, returns, and warranty processes.
• Support on-demand deliveries, pickups, and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Forsyth, IL (Xfinity Mobile) is hiring a Retail Service Associate to support the store team with mobile activations, education, and troubleshooting, while helping with operational tasks to maintain a clean, efficient environment. You will assist customers with device setup, account security, returns, and upsell opportunities.

Base pay starts around $17.05 per hour with potential bonuses; previous retail or tech customer experience is beneficial.