Mobile Retail Tech Advisor

T-MOBILE USA, Inc.; Fort Lauderdale (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Paid parental and family leave

Tuition assistance

Medical, dental and vision insurance

Job summary

T-MOBILE USA, Inc. is seeking a new Mobile Associate to support retail operations by facilitating customer technology and service needs. This role requires engaging customers, developing product knowledge, and utilizing digital tools to enhance their shopping experience.

The person will be responsible for building customer relationships and achieving satisfaction through effective service, teamwork, and multitasking. Comprehensive training and a robust compensation package, including a competitive salary and stock options, are provided.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training in retail processes and wireless technology.
• Collaborate with colleagues for a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-MOBILE USA, Inc. is seeking a new Mobile Associate to support retail operations by facilitating customer technology and service needs. This role requires engaging customers, developing product knowledge, and utilizing digital tools to enhance their shopping experience.

The person will be responsible for building customer relationships and achieving satisfaction through effective service, teamwork, and multitasking. Comprehensive training and a robust compensation package, including a competitive salary and stock options, are provided.