Retail Mobile Specialist — Activation, Support & Education

Comcast; Washington (Washington County); On-site; USD 46,838,400 - 52,348,800; Part time

Job summary

Comcast is hiring for a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. The RSA serves as a go-to technical and operational resource, helping to activate devices, educate customers, troubleshoot issues, and assist with store priorities to ensure customers leave confident and excited about Comcast offerings.

The role emphasizes hands-on device activation, education, and superior service, with a 17.00 hourly

Qualifications

• Customer-focused with strong communication abilities.
• Ability to stay organized in a busy retail environment.
• Team collaboration to deliver a great customer experience.
• Self-motivation to learn and adapt in a fast-paced store.
• Resilience to handle challenges and customer escalations.
• Clear communication and professional conduct with customers and teammates.
• Commitment to Comcast values and ethics in all interactions.

Responsibilities

• Provide a white-glove customer experience for mobile activations and education.
• Troubleshoot basic device issues and assist with account security and recovery.
• Assist with transfers, password resets, and SIM/eSIM activation.
• Support store operations, merchandising, and inventory cleanliness.
• Drive incremental revenue through upsell of accessories and add-ons.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring for a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. The RSA serves as a go-to technical and operational resource, helping to activate devices, educate customers, troubleshoot issues, and assist with store priorities to ensure customers leave confident and excited about Comcast offerings.

The role emphasizes hands-on device activation, education, and superior service, with a 17.00 hourly