Mobile Retail Specialist — Tech Solutions & Service

T-MOBILE USA, Inc.; Norland (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental leave

Tuition assistance

Service discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced Norland, FL retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with training provided and a path to Mobile Expert and incentives, including annual stock grants.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in Retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Change Agility

Multitasking

Teamwork

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced Norland, FL retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with training provided and a path to Mobile Expert and incentives, including annual stock grants.